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Cancellation / Refund Policy

Overview

We aim to ensure a smooth shopping experience. If you need to cancel or request a refund, we have outlined our policy for cancellations and refunds. Please review the following guidelines to understand how we handle such requests.

1. Cancellation Policy

You may cancel your order within 24 hours of placing it. Please contact us as soon as possible for cancellation. Once your cancellation is confirmed, we will issue a full refund to the original payment method.

If the order has already been shipped, it cannot be canceled. In such cases, please refer to our return policy for further assistance with returns after delivery.

2. Refund Policy

Refunds will be processed to the original payment method used for the purchase. Refund processing time typically takes 7-10 business days, depending on your payment provider.

Refunds will be provided only for canceled orders within 24 hours or for products that are damaged or defective upon delivery, as described in our return policy.

3. How to Request a Cancellation or Refund

If you wish to cancel your order, please contact our customer support team within 24 hours of placing the order. For refund requests, kindly provide details of any damaged or defective items along with your order information.

4. Non-Refundable Items

Some items are non-refundable. These include opened, used, or non-resalable products. Please ensure you review your order carefully before completing your purchase.

5. Contact Us

If you need assistance with cancellations or refunds, please contact our customer service team via info@gosetu.co.in or +91 90167 04144. We are here to assist you and resolve any issues promptly.

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